Scheduling and Payment Policies
All online Quick Questions and hourly sessions have a 24-hour cancellation policy. If cancelled less than 24 hours before the start of the scheduled session, there are unfortunately no refunds.
If you need to reschedule your meeting more than 24 hours in advance of the start time, please feel free to do so via the links in your confirmation email, or by sending me an email at firstname.lastname@example.org.
Meeting portions of Design Strategy Sessions also have a strict 24-hour cancellation policy. If cancelled within 24 hours of the scheduled meeting for a Design Strategy Session, you will remain responsible for 50% of the fee of the session. The remaining 50% will be refunded to you within 48 hours.
All sessions are via GoogleMeet and you are encouraged to make sure your video and audio work correctly on your own before our session. Try out a GoogleMeet or Google Hangout with a friend, if you want! Unfortunately, due to scheduling constraints, time cannot be added to your session in the event of technical problems on your end.
Sessions begin at the confirmed time. Prior to that time, you will receive an email with a link to our GoogleMeet. If it is our first session, sign in early! That way you can make sure everything is working correctly and you're good to go. I'll be muted and off-camera until our session starts, but feel free to get yourself set up! If you are prompted that you need to be given access no worries - you'll have access in just a minute.
In the event that you are late, please email email@example.com to let me know. In the event that I haven't heard from you 10 minutes into our session, it is considered a no-show and I will exit the GoogleMeet. The session will be canceled, and I unfortunately cannot offer any refunds in that situation.
Sessions are designed to be completed on a computer, rather than a phone or tablet. We will be screen-sharing and working in real-time, and editing requires use of either a laptop or a desktop. If you only have access to a phone or tablet, please let me know ahead of time so I can make sure to give an accurate assessment of what we'll be able to work on.
I'm looking forward to working together, and please let me know if you have any questions!